Terms and Conditions

1. Who I am

These terms and conditions (the “terms”) govern the provision of website design and build services, website operation and the related marketing services. The provider is:

The terms form an integral part of every contract concluded between me (the “provider”) and the customer (the “client”).

2. Formation of the contract

The presentation of services and prices on the lagom.cz website is for information only and is not an offer within the meaning of Section 1732(2) of the Czech Civil Code. The final scope and price always follow from an individual consultation.

The contract is formed at the moment the client approves the provider’s quote in writing (e-mail is sufficient). The quote defines the scope of the work, the price and the deadline.

3. Scope of the work and the client’s cooperation

The provider will create the work within the scope of the approved quote. Work beyond that scope is carried out only after a prior written agreement on price and deadline.

The client undertakes to provide the cooperation needed for delivery in good time — in particular source materials, copy, photographs, logos and access to the domain or the existing hosting. The delivery deadline is extended by the time the client is late in providing this cooperation.

The client is responsible for being entitled to use the materials provided and for ensuring that using them does not infringe the rights of third parties. The client is responsible for the factual accuracy of the texts and data supplied.

4. Price and payment terms

I am not a VAT payer — all prices stated are final.

• The price for building a website is payable in two parts: 50% as a deposit when the order is placed and 50% after handover of the work, unless the quote provides otherwise.
• Monthly care and marketing are invoiced monthly in arrears, always on the last day of the calendar month.
• Invoices are due 14 days from the date of issue.
• If payment is more than 14 days late, the provider is entitled to suspend the services until payment is made, after giving prior notice.

5. Handover and acceptance of the work

The provider will hand the finished work over to the client for approval at a staging address. The client has 7 days to comment in writing. Comments that fall within the agreed scope will be incorporated by the provider at no extra charge.

If the client does not raise any comments within that period, the work is deemed accepted without reservation. Work that the client starts actually using in live operation is likewise deemed accepted.

6. Monthly care, operation and hosting

Monthly care services are agreed for an indefinite term with no notice period — they can be terminated at any time with effect from the end of the current billing period, in writing or by e-mail. Periods already paid for are not refunded.

The provider aims for website availability of 99.5% of the time in a calendar month. Availability excludes planned maintenance announced at least 24 hours in advance and outages caused by third parties (a datacentre, domain registrar or connectivity provider outage).

The domain is always registered in the client’s name and remains the client’s property. Once the engagement ends, the provider will hand the website’s source files and the necessary access credentials over to the client; moving the hosting to another provider is possible.

7. Licence and copyright

Upon full payment of the price of the work, the client obtains a non-exclusive licence to use the work for the purposes of its business, unlimited in time and territory.

Until the price is paid in full, all economic copyright remains with the provider.

The licence does not cover third-party works used in the project — in particular fonts, stock photography and third-party software, which are governed by their own licence terms.

8. References

The provider is entitled to feature the work, the client’s business name and the client’s logo in its portfolio and promotional materials. The client may withdraw this permission in writing at any time; the provider will remove the reference without undue delay.

9. Liability

The provider is liable for defects in the work under the Czech Civil Code. Defects arising from the client’s or a third party’s intervention in the source code, content or settings of the website are not defects in the work.

The provider is not liable for the client’s business results or for any particular position in search engine results — these depend on third-party algorithms that cannot be influenced or guaranteed.

Compensation for damage is limited to the amount actually paid by the client over the last 12 months for the service in connection with which the damage arose. This limitation does not apply to harm caused intentionally or by gross negligence, nor as against a consumer where the law does not allow it.

10. Provisions for consumers

If the client is a consumer (a natural person acting outside the scope of their business activity), the following applies in addition.

Withdrawal from the contract

Where the contract was concluded by distance means, the consumer has the right to withdraw from it within 14 days of the date it was concluded, without giving a reason. It is enough to send the withdrawal by e-mail to info@lagom.cz.

If the consumer asks for work to start while that period is still running, they will pay the provider a proportionate part of the price for the performance provided up to the moment of withdrawal. If, with the consumer’s express consent, the work was performed in full before the period expired, the right of withdrawal under Section 1837 of the Czech Civil Code ceases to exist — the consumer is informed of this in advance.

Out-of-court dispute resolution

The consumer has the right to complain to the provider first. The body competent for the out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Gorazdova 1969/24, 120 00 Praha 2, Company ID (IČO) 000 20 869.

11. Personal data protection

Information on what personal data I process, why and for how long can be found in the privacy policy.

12. Final provisions

Matters not governed by these terms are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code.

The provider may amend these terms. For contracts already concluded, the wording in effect on the date the contract was concluded always applies. The current wording is always available at this address.

These terms are effective from 21 July 2026.